1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Jun 24, 2021
Item is great and durable. Made of great quality. Only reason for 4 stars is because of how hard this is to put together. I tried to do it alone and needed help. Was hard to screw the screws in with a hand tool.
Apr 26, 2021
I purchased this for my son's first birthday and he absolutely loves the slide. He's not crazy about climbing it yet, but I'm sure he will with time. I removed one star due to quality...the bolt holes that were drilled out weren't the correct size, and the bolts didn't fit in. We had to open them up more and the wood splintered which is really annoying. The holes drilled into the ends of the dowels weren't centered very well, and the overall fitment of everything was crooked. I also expected the wood to be smoother/sanded better. For some reason there was a single dowel provided (and I was told it was extra for convenience), but it was shorter than all the others. I'm still glad we went with the transformable design rather than a typical Pikler triangle, and I'm sure we'll purchase more accessories in the future.
Mar 13, 2021
Love it, wonderful for my 1 year old.
Jan 30, 2021
Item took awhile to be shipped, ordered December 9 and was not shipped until early January. However, good quality and very sturdy. Had some difficulty putting it together...assembly is more challenging than expected.
Dec 8, 2020
This is a beautifully crafted piece. But most importantly the seller is amazing.... Very prompt in responding. I had some issues in putting it together and got help. Also had one of the pieces shipped wrongly and the seller quickly corrected it. Thank you!