1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Mar 4, 2021
Ordered this play structure in January and I still haven’t received it. If I could rate the customer service less than one star I would, the seller was very unhelpful. I now have to pay a lot extra to get my parcel. The seller said it was my fault because I refused to pay the customs fee which I wasn’t even aware about, I would’ve had no problems paying it.
Feb 23, 2021
Beautifully designed and lovely business - really good communication quick delivery considering the distance
Aug 14, 2020
Came on time, no instructions but these were promptly sent via email. A little tedious to assemble because the screws are hard to put in, and we didn't have the right drill bit. The triangle is a little short, I wish I had bought one that was more vertical so it would grow with my child. But this was one of the more affordable options and it works perfectly fine.
Jul 6, 2020
Missing assembly instructions but they kindly sent them along. Great quality product