5-8 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Sep 8, 2021
The bed took a little while to arrive to the UK which is understandable, but I did also need to pay an additional £57 import duty, which makes it quite an expensive purchase. The bed itself though is really lovely, and the wood feels soft and of very good quality. It was also very straight forward to put together. We have a few more bits to finish but can’t want to see my daughter’s face when she sees her new room and gorgeous new bed.
Jun 7, 2021
Good quality BUT FedEx has now contacted me directly to pay extra vats due to the fact the seller is from outside the UK. Disappointed 😞
Mar 17, 2021
The instructions were a little confusing but once I started getting into putting it together it was relatively easy. I was able to put it together by myself while entertaining my toddler! It’s such nice quality and looks beautifully. After shipping it arrived relatively quickly, to my surprise. I’m definitely going to order some climbing toys from this shop next!