1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Oct 15, 2021
Wieder einmal super zufrieden. Es ist unser 2tes und wir konnten so die Kletterlandschaft super erweitern. WIr sind absolut begeistert.
Sep 1, 2021
Aug 25, 2021
This item is absolutely beautiful. The quality is spot on and it was very easy to build (with an electric screwdriver - hands killed with a normal one!). Great quality. Very sturdy. Smooth design. Easy to build. Folds flat which is a bonus. You get spare bits too in case you lose any when it’s in use. Please note - there was an additional fee charged by FedEx for the import of this item to the uk. On a combined order of £300+ it ended up being £56.74 extra. This doesn’t put me off but it was something I wasn’t sure of so was an unexpected cost.
Jul 19, 2021
Tolle Qualität. Und super schöne Farben. Ein Board hat gefehlt, dieses wurde direkt ohne Probleme hinterher geschickt. Nette und unkomplizierte Kommunikation.
May 8, 2021
The actual item is great. I think I like it more than my boy though, I'm sure he'll grow to use it more. It was awful to put together, I actually had blisters, I think it's beyond what customers should be expected to put together. Definitely requires and electric screwdriver. The major downside was the custom tax. It was £45 plus delivery and it's just over the actual cost of the item. For those in the UK, I don't think it's worth buying at all unfortunately. It's a shame as it's a wonderful product, from a fantastic seller. I'd definitely source one of the more local companies if I were to purchase something similar again.