Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Dec 9, 2019
This is our second bed order in 3 months and the beds are beautiful! Which is why we wanted to order again. Quality was great. Ugis is kind. But also the second time that we are missing parts and receiving wrong sized items at the same time. It is quite frustrating... Wrote the owner and awaiting response. Usually, it takes a few days to get an answer and I don’t mind...but right now my toddler son no longer has his crib bed so, I am anxious to get some help! edit: received new slats to fit the bed. However, discovered the issue is that the bed was created too wide by 3.5cm compared to the size ordered. Therefore, there is a gap in between mattress and bed of 3cm! Also, ordered with drawer but no drawer stoppers to prevent drawer from hitting the wall like there are on previous bed order. Quality overlooked this time. :( :(
Jan 17, 2019
Beautiful bed. Seller is very fast in response time. Very easy to get in touch. Small issue with no installation instruction included but was fast resolved by messaging. Also had a problem with a screw and seller very quickly agreed to send me more screws. My little girl is very happy and her room ,looks like a dream, completed by the bed. Delivery was fast and everything arrived in excellent condition.