Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Nov 11, 2019
Sehr schnelle Bearbeitung und rasche Beantwortung von Fragen. Ein sehr schönes Bett aus wunderschönem Holz. Hochwertig vearbeitet und intuitiv aufzubauen. Dennoch könnte die Anleitung ein wenig detailierter sein. Sehr zu empfehlen!
Jun 11, 2019
I highly recommend this seller. The bed frame came just as we ordered. It’s absolutely stunning and the attention to details is second to none. Even all the edges are slightly cut into a soft, round corner so our child is safer. It was so easy to put it together too. The communication with Ugis was fast and clear. The delivery faster than stated. Our two year old daughter lioved the bed instantly, so the transition from cot to bed was not a problem at all. Look for no other person to order from, Ugis is very talented and I’ll definetely order something again in future if needed! Thank you Ugis!
Mar 20, 2019
Great wood and very well done, no sharp corners no rough pieces. Building plan was held very simple though, literally one page with some bigger pictures on it, we all had to laugh when we saw it but my husband managed to build it up without any problems. He's an experienced Ikea-Builder and said it just needed a bit of preparation to get an overview of all pieces and I gave him the pictures that were shown on the Etsy-adm how it should look in the end. Took him maybe 2,5hrs to build it up by himself. In the end when he was done we all wanted a bed like that. Totally worth it, very beautiful and natural wood.
Oct 1, 2018
Great bed, arrived really quickly, my toddler loves it and it looks awesome in her room!