Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Jan 20, 2020
Fantastic communication from the start. A custom order for me with a trundle underneath instead of a storage drawer. Arrived within a few weeks and we were so impressed with the quality of the workmanship and how easy it was to put together. So pleased and highly recommend this seller. My little girl absolutely loves her new bed!!
Nov 12, 2018
This is a wonderful bed! We love it, it‘s very nicely custom made and very stable, holds up the weight of our 2,5 year old son and mine as well :) We would definitely order it again and I can highly recommend it. Assembling wasn‘t difficult at all!
May 13, 2018
This bed shipped fairly quickly and very professionally. Our two year old loves it, and so do we! It's adorable, and the numbering system made it easy for my husband and dad to put together in a couple of hours.
Feb 14, 2018
The product is amazing and also the support from Ugis! Very recommended!