Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We work to make the best quality beds and other children furniture.
If you have any problems with the quality or delivery of the item, write me. We always find a solution for the customer to be satisfied.
We do not cover full refund with postage charges unless the item you purchased is defective. If you receive a defective item, please contact us.
Note to all our non EU customers: to successfully receive the delivery with your order - a signed proof of the delivery is requested from the receiver.
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact US. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
Feb 25, 2021
I'm so happy with this bed! Wonderful wood, perfect quality and easy to fix.
Sep 26, 2020
Merci beaucoup, le lit est magnifique et très facile à monter ! Notre fille est ravie !
Jan 13, 2019
We have this bed for 3 weeks now and it still puts a smile on my face whenever I enter the room. Absolutely beautiful, very nice quality of the wood and even smells great. Ugis was really nice, answered quickly and fulfilled all our extra wishes (special size, entrance left). It was delivered very quickly, even arrived before the mattress I ordered in Germany. Building the bed was very easy in about an hour. Therefor: I would give more stars, if I could. Thank you very much!